The IRS Serves Its ‘Customers’ by Terrifying Them
A $2.1 Million Penalty for Failing to File a Form on Time Reveals the Agency’s True Nature
As tax season begins, the IRS is making a show of using its newly expanded budget to improve the agency’s “customer service,” mainly by trying to answer the questions of perplexed taxpayers more than 13% of the time. Its biggest challenge will be persuading Americans that they qualify as customers of the…